Terms and Conditions
These terms and conditions ('the Terms') govern the users ('you' or 'your') use of the website thegreenboutique.co.uk ('the Website').
Please read them carefully as they affect your rights and liabilities under law. If you do not agree to these Terms, please do not access nor use the Website. If you have any queries regarding these Terms, then please contact us.
By using the Website, you agree to be bound by these Terms.
We reserve the right to:
Up-date these Terms from time to time and any changes will be notified to you
via a suitable announcement on the Website. It is your responsibility to check for
such changes. The changes will apply to the use of the Website after we have
given such announcement. If you do not wish to accept the new Terms you
should not continue to use the Website. If you continue to use the Website after
the date on which the change comes into effect, your use of the Website
indicates your agreement to be bound by the new Terms, and modify or
withdraw, temporarily or permanently, this Website and the material contained
within (or any part) without notice to you and you confirm that we shall not be
liable to you for any modification to or withdrawal of the Website or its contents.
You warrant that:
The personal information which you are required to provide when you register is
true, accurate, current and complete in all respects; and you are not impersonating any other person or entity.
The products purchased on this site are for private and domestic use only and
are not for re sale. You will notify us immediately of any changes to the personal
information by e-mailing or telephoning our customer service representatives at:
We will treat all your personal information as confidential and will only use it in
When you shop on this Website, we will ask you to input personal details in order
for us to identify you, such as your name, e-mail address, billing address,
delivery address, credit card or other payment information. We confirm that this
information will be held by us in accordance with the registration we have with
the Data Commissioner's office.
5. PROTECTING YOUR SECURITY
To ensure that your credit, debit or charge card is not being used without your
consent, we will validate name, address and other personal information supplied
by you during the order process against appropriate third party databases.
We take the risk of internet fraud very seriously. With the volume of fraudulent
credit card transactions increasing, we make every effort to ensure all orders are
thoroughly checked using the information already supplied. There is a possibility
we may contact you to make additional security checks and we ask for your cooperation to enable us to complete them. We will not tolerate fraudulent
transactions and such transactions will be reported to the relevant authorities.
By accepting these terms and conditions you consent to such checks being made. In performing these check,s personal information provided by you may be
disclosed to a registered Credit Reference Agency which may keep a record of
that information. You can rest assured that this is done only to confirm your
identity, that a credit check is not performed and that your credit rating will be
unaffected. All information provided by you will be treated securely and strictly in
accordance with the Data Protection Act 1998.
The Website may only be used for lawful purposes and in a lawful manner. You
agree to comply with all applicable laws, statutes and regulations regarding the
Website and its use. You agree not to upload or transmit through the Website:
any computer viruses or anything else designed to interfere with, interrupt or
disrupt the normal operating procedures of a computer; and any material which
is defamatory, offensive or of an obscene character.
You agree to fully indemnify, defend and hold us, and our officers, directors,
employees and suppliers, harmless immediately on demand, from and against all
claims, losses, costs and expenses, including reasonable legal fees, arising out of any breach of these Terms by you, or any other liabilities arising out of your use of this Website or any other person accessing the Website using your personal information.
8. THIRD-PARTY LINKS
As a convenience to our customers, the Website may include links to other
websites or material which is beyond our control. For your information, we are
not responsible for such websites or material nor do we review or endorse them.
We will not be liable, whether directly or indirectly, for the privacy practices or
content of such websites nor for any damage, loss or offence caused or alleged
to be caused in connection with, the use of or reliance on any such advertising,
content, products, materials or services available on such external websites or
All orders are subject to acceptance and availability. If the goods ordered are not available, you will be notified by e-mail (or by other means if no e-mail address has been provided) and you will have the option either to wait until the item is available from stock or to cancel your order.
Any orders placed by you will be treated as an offer to purchase the goods o,r
services from us and we have the right to reject such offers at any time. You
acknowledge that any automated acknowledgment of your order which you may
receive from us shall not amount to our acceptance of your offer to purchase
goods or services advertised on the Website. The conclusion of a contract
between you and us will take place when we (i) debit your credit, debit card or
PayPal account or (ii) dispatch the goods to you or commence the services,
whichever is the later.
We will take all reasonable care, in so far as it is in our power to do so, to keep
the details of your order and payment secure, but in the absence of negligence
on our part we cannot be liable for any loss you may suffer if a third party
procures unauthorised access to any data provided by you when accessing or
ordering from the Website.
You will assume the risk for the products once they have been delivered to the
delivery address which you specified when ordering the products. We accept no
liability where you provide an incorrect delivery address or where you fail to
collect the products from the delivery address which you specified.
10. CANCELLATION RIGHTS
Where you have purchased the goods or services as a consumer (i.e. for private
use as opposed to business use), please note that you are entitled to cancel any contract completed with us within 14 days from the day on which you acquire physical possession of the goods.
If you wish to cancel a contract pursuant to this clause, then please see our
Returns Policy for further details of how.
11. PRICE AND PAYMENT
All prices shown are inclusive of VAT (only where applicable - see below) at the
current rates and are correct at the time of entering the information onto the
system. We reserve the right, however, to change prices at any time without
notice to you.
If your delivery address is within the United Kingdom, no additional taxes will be
charged to you. If your delivery address is outside of the United Kingdom you
may be subject to import duties and taxes (including VAT), which are levied once
a delivery reaches your destination country. Any such additional charges must be
borne by you. You should note that customs policies and practices vary widely
from country to country. We recommend that you contact your local customs
office for information.
Please note that when shipping goods from outside the United Kingdom, cross
border shipments may be subject to opening and inspection by customs
authorities. In respect of all goods dispatched to you to an address outside of the
The United Kingdom, you are deemed to be the importer of the goods and must
therefore comply with all the laws and regulations of the country into which the
goods are being delivered.
Payment can be made by any major credit or debit card or via your PayPal
account. Payment will be debited and cleared from your account before the
dispatch of your good or provision of the service to you. If payment is to be
made via a credit card a pre-auth value of £0.01 will be held against the card
until the card issuer validates the payment.
In the unlikely event that the price shown on the checkout page is wrong, and
we discover this before accepting your order in accordance with clause 9, we are
not required to sell the goods to you at the price shown. We always try and
ensure that the prices of goods shown on our Website are accurate, but
occasionally genuine errors may occur. If we discover an error in the price of the
goods that you have ordered we will let you know as soon as possible and give
you the option of reconfirming your order at the correct price or cancelling it. If
you cancel your order and you have already paid for the goods, then you will
receive a full refund.
You confirm that the credit, debit card or PayPal account that is being used is
yours. All credit/debit cardholders are subject to validation checks and
authorisation by the card issuer. If the issuer of your payment card refuses to or
does not, for any reason, authorise payment to us we will not be liable to you for
any delay or non-delivery.
If your credit or debit card payment is not processed successfully for any reason,
we reserve the right to reattempt to process payment. We will give you at least
48 hours’ notice in advance of any reattempt to process payment by sending an
email to the email address you have provided to us. If you do not want us to
reattempt to process payment, you must cancel your order within 48 hours of us
sending you this email.
Please familiarise yourself with these terms and conditions before you place an
order as we reserve the right to reject or cancel any orders which do not comply
with these terms even if your credit or debit card has been charged. If there is
any inconsistency between the terms and conditions upon which the discount
codes were issued and these terms and conditions, the discount code terms and
conditions prevail. A copy of the discount code terms and conditions can be
obtained by mailing our customer service representatives at:
12. ELIGIBILITY TO PURCHASE
To be eligible to purchase goods on this Website and lawfully enter into and form
contracts on this Website under English law you must:
If an individual, be 18 years of age or over; and register your real name,
address, phone number, e-mail address any other details requested.
By offering to purchase goods and services you represent to us that you are 18
years of age or over and authorise us to transmit information (included updated
information) to obtain information from third parties, including but not limited to,
your debit or credit card numbers or credit reports to authenticate your identity,
to validate your credit card, to obtain an initial credit card authorisation and to
authorise individual purchase transactions.
13. INTELLECTUAL PROPERTY
The content of the Website is protected by copyright, trademarks, database and
other intellectual property rights and you acknowledge that the material and
content supplied as part of the Website shall remain with us or our licensors.
You may retrieve and display the content of the Website on a computer screen,
store such content in electronic form on disk (but not any server or other storage
device connected to a network) or print one copy of such content for your own
personal, non-commercial use, provided you keep intact all and any copyright
and proprietary notices. You may not otherwise reproduce, modify, copy or
distribute or use for commercial purposes any of the materials or content on the
14. LIMITATION OF LIABILITY
Notwithstanding any other provision in the Terms, nothing in these Terms:
Affect or limit your rights as a consumer under English law; or will exclude or
limit our liability for death or personal injury resulting from our negligence.
The Website is provided on an 'as is' and 'as available' basis without any
representation or endorsement made and we make no warranties, whether
express or implied, in relation to it and its use. You acknowledge that we cannot
guarantee and cannot be responsible for the security or privacy of the Website
and any information provided by you. You must bear the risk associated with the
use of the Internet.
Whilst we will try to ensure that material included on the Website is correct,
reputable and of high quality, we cannot accept responsibility if this is not the
case. We will not be responsible for any errors or omissions or for the results
obtained from the use of such information or for any technical problems you may
experience with the Website. If we are informed of any inaccuracies in the
material on the Website, we will attempt to correct this as soon as we reasonably
In particular, we disclaim all liabilities in connection with the following:
incompatibility of the Website with any of your equipment, software or
technical problems including errors or interruptions of the Website;
unsuitability, unreliability or inaccuracy of the Website; and
failure of the Website to meet your requirements.
To the full extent allowed by applicable law, you agree that we will not be liable
to you or any third party for any consequential or incidental damages (both of
which terms includes, without limitation, pure economic loss, loss of profits, loss
of business, loss of anticipated savings, wasted expenditure, loss of privacy and
loss of data) or any other indirect, special or punitive damages whatsoever that
arise out of or are related to the Website.
If any part of the Terms shall be deemed unlawful, void or for any reason
unenforceable, then that provision shall be deemed severable from these Terms
and shall not affect the validity and enforceability of any remaining provisions of
No waiver by us shall be construed as a waiver of any proceeding or succeeding
breach of any provision.
17. ENTIRE AGREEMENT
These Terms form the entire basis of any agreement reached between you and
18. LAW AND JURISDICTION
These Terms shall be governed by and construed in accordance with the laws of
England and Wales and any disputes will be decided only by the English courts.
In order to ensure our customers receive the best level of service and are
happy ; Please note that the following returns procedure must be followed, and
failure to do so may result in us being unable to exchange goods or provide
refunds. Also please be aware that we cannot be held responsible and provide
refunds/exchanges on stock affected by circumstances beyond our control. This
includes damage and neglect after goods are received, goods being stored in
climatic conditions such as extremes of temperature that can affect some items -
items often stick together or alter appearance slightly, and damage by third
parties. In addition please be aware that during the hot summer months goods
in transport can be effected by the heat
Should you wish to return an item for any reason please notify us within 48
hours of receipt of your order of any part that is unsatisfactory. In order to
arrange a return, please contact us and inform our customer service team of
your order number, the item you are returning and the reason for the return.
We will then reply with a unique returns authorisation number and the address
you need to send the item to.
You'll need to package the item securely and include:
Your order number
The returns authorisation number
Whether a replacement or refund is needed
The reason why you are returning the item.
Goods returned should be in their original condition and packaging in which they
arrived, along with a copy of the invoice or packing slip.
Once received items will be checked and refunds on goods and postage arranged
where suitable. We cannot issue refunds on simply unwanted goods due to the
perishable nature of goods on sale. Refunds/exchanges will only be offered on
items that are faulty, and were clearly so at the time at which they were
We don't refund an item claimed by the buyer as not received if we have the tracking information showing the date we posted the item, the date it was delivered, and the address it was delivered to.
The buyer will get a full refund, including the original postage costs if we don't have tracking that shows the item was delivered or tracking details that shows that the package has been in transit without movement for 7 days or more (10 for international deliveries).
If you submit a review, you grant us a non-exclusive, royalty-free, perpetual,
irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt,
publish, translate, create derivative works from, distribute, and display such
the content throughout the world in any media.
You grant thegreenboutique.co.uk and its sub-licensees the right to use the
name that you submit in connection with such content, if they choose.
You agree to waive your right to be identified as the author of such content and
your right to object to derogatory treatment of such content.
You agree to perform all further acts necessary to perfect any of the above rights
granted by you to thegreenboutique.co.uk, including the execution of deeds and
documents, at the request of thegreenboutique.co.uk.
You represent and warrant that you own or otherwise control all of the rights to
the content that you post; that, as at the date that the content or material is
submitted to thegreenboutique.co.uk:
The content and material is accurate;
Use of the content and material you supply does not breach any applicable
thegreenboutique.co.uk guidelines and will not cause injury to any person or
entity (including that the content or material is not defamatory). You agree to
indemnify thegreenboutique.co.uk for all claims brought by a third party against
thegreenboutique.co.uk arising out of or in connection with a breach of any of
It is important that you read this section of our Privacy Notice so you are aware of how we are collecting or processing personal data about you which complies with the General Data Protection Regulation (GDPR).
We are known as the “Data Controller” of the personal data collected from you to enter into a contract of service delivery [GDPR, Art.6(b)]
Information we collect
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect, use, store and transfer different kinds of personal data, data such as:
Identity Data includes title, first name, maiden name, last name.
Contact Data includes billing address, residential address, delivery address, email address and telephone numbers.
Transaction Data includes details about payments from you and other details of products and services you have purchased from us.
Technical Data provided by Google Analytics in relation to the technology on the devices you use to access this website.
Profile Data includes your personal information and purchases or orders made by you.
Usage Data includes information about how you use our website, products and services to fulfil contractual obligations.
Marketing and Communications Data includes your preferences in receiving marketing information from us.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data is data that may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. We treat the combined data as personal data which will be used in accordance with this Privacy Notice.
We do not request any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data) to enter into a service contract.
If you fail to provide personal data
Where we need to collect personal data under the terms of a contract we have with you and you fail to provide that data when requested by us, we may not be able to perform the contract we have or are trying to enter into with you. In this case, we may have to cancel a product or service you have with us, or decline your booking, but we will notify you if this is the case at the time.
How is your personal data collected?
We use different methods to collect data from and about you including through:
You may give us your Identity, Contact, Transaction and Profile Data by filling in electronic forms (e.g online booking form) or by corresponding with us by post, phone, email or otherwise.
This includes the personal data you provide or that you may have provided when you:
apply for our products or services;
complete the online booking form;
make an enquiry;
subscribe to our service or publications;
request marketing to be sent to you;
enter a competition, promotion or via our various advertising platforms;
give us feedback; and
have applied for products in the past.
Automated technologies or interactions.
As you interact with our website, or those of Third Parties, we may automatically collect data from the following parties:
analytics providers such as Google based inside or outside the EU;
search information providers inside or outside the EU.
Contact and Transaction Data from providers of technical and/or payment services inside or outside the EU.
How we process your information
We will only process your personal information if there is a lawful basis to do so. Most commonly, we will use your personal information in the following circumstances:
When processing is necessary for the performance of a contract or when processing is required prior to entering into a contract with you.
When processing is necessary for compliance with a legal or regulatory obligation.
To prevent and detect crime, including fraud.
Generally , we do not rely on consent as a legal basis for processing your personal data.
We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. Please note that we may process your personal information without your knowledge or consent, in compliance with the above rules, where it is this is required or permitted by law.
Disclosures of your personal data
We may share your personal data with representatives of the Data Controller to enable service delivery to be performed, Third Parties for the purposes of IT hosting information located on servers within the EU, our website providers Kool Booking Systems who are Joint Data Controllers and email provider. Social media platforms may also collect and process your data.
We may also need to share your data for legal reasons including but not limited to insurance claims, tax requirements and/or criminal investigations.
If we do, you can expect a similar degree of protection in respect of your personal information.
We will not sell your data for the purpose of marketing to Third Parties.
We will only retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal or regulatory requirements.
By law, we have to keep basic information about our customers and suppliers (including Contact, Identity, Financial and Transaction Data) for a certain period after they cease being customers for tax or VAT and insurance purposes.
We will retain your data for 2 years from the date of your booking and contract being fulfilled.
In some circumstances, you can ask us to delete your data by emailing the Data Controller. However, if this request is made prior to the contact to supply being fulfilled, we may not be able to perform the contract we have or are trying to enter into with you. In this case, we may have to cancel a product or service you have with us, or decline your booking, but we will notify you if this is the case.
In some circumstances, we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
If you wish to raise a complaint about how your data is being handled, in accordance with the law, you can contact the Information Commissioners Office (ICO)
Published 10th of July 2019